Tuesday, April 10, 2018

Terrible Customer Service, February, 2016

I was with Farmer's Insurance for 2-3 years. They are the worst! They increased my payment by almost 50% when I moved an hour away from my previous location. I tried to fight back on the increase but they insisted it was correct.
I went to other providers to see what my cost would be elsewhere and found way better prices. I quickly found out Farmer's had shown one of my accidents as my fault when it was clear the other person was at fault. I called them to question this and they quickly reassured me they changed the status. I realized I was being ripped off pretty quickly and canceled.
My representative was terrible as well. She rarely responded to my emails/calls and when she did, she would provide me with the toll-free number and had attitude. I hated calling her and was so happy to tell her I was canceling when I did. STAY AWAY from farmers!

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