I had a claim with Farmers in which took 30 days to resolve.
I originally bought Farmers home insurance because they had what I thought was excellent customer service. Farmers is by far more expensive than most, which is fine if they cover you in your time of need. I've been a client for over 20 years and had never filled a claim. I always assume you get what you pay for but this wasn't the truth in this situation. During the claim I was transferred three times to different agents. It seemed like know one knew what to do. I was finally put on with one of the agents. It started off terrible and the service stayed the same. The agent was incredibly hard to get a hold of. I would hear from her a couple days after calling multiple times and leaving voicemails. She took two vacations which was partly the reason it took so long. She never kept me in the loop. When the verdict came, they had every excuse in the book why they wouldn't cover me. Not that I expected to be covered but I expect better customer service. I thought that maybe 20+ years and multiple policies that that might mean something but I guess not.
I will never ever pay a single dollar to farmers insurance. Not saying another insurance would of covered me but I expected more since the polices were 40-50% higher than other quotes Ive had over the years and a long relationship stating. The claim was small and was only a small portion of what I pay annually. So money was never the issue.
Do not over pay with Farmers. Use Progressive, nationwide, AAA, State Farm, ECT.
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