We have had farmers car insurance for 3 years before any problems were noticed. At the end of the year in 2014 our rates miraculously increased an amazing 50% with to notice by phone, text, email or bird with a message on its foot. Contacted agent and was told that it was our fault and they had been trying to reach us for a year. Why did the rates increase instantly if they had been trying to contact us for so long? Well, they make no effort to contact you personally so you have to check the website daily to find out what your rates are going to be that month. I tried a love chat with someone named Derek at farmers and I'm here to tell you that you are better off beating your head against the wall than talking to this guy. The most unhelpful, rude, conducending, and blame full individual I have ever spoken to. If my rates don't decrease to previous amounts I will be switching companies. Even if my rates do decrease I am going to cancel outpay and paperless so that I know what they are trying to charge me before it is to late. I bet I will get PLENTY of notices via phone call, email and text if my payment is due.
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